1Call Press Releases
New Online Training Seminar Format Receives High Marks
McFarland, WI - November 2009 – The 1Call Division of AMTELCO held a series of Online Training Sessions September 29-30, 2009. 1Call customers had the opportunity to attend sessions from their own offices, while listening to the presentation on their phone, and watching on their computers. Several sessions were led by guest speakers from around the US and Canada.
The sessions included:
- “Intelligent Series Scripts,” led by AMTELCO’s Michael Quimby and Stacey Olson, along with Melinda Keltner from the University of Kansas Medical Center
- “Remote Operators and Operator Training” by Heidi Skokut from Aurora Medical Center
- “H1N1 Pandemic Call Center Planning” by Betty Bouchie from Queen Elizabeth II Health Sciences Centre
- “What’s New” by AMTELCO’s Kevin Beale
- “Web On-Call Scheduling” led by Julie Clark of Mayo Clinic Hospital
Comments from attendees included, “The online demonstrations were great and they were explained step-by-step which made it easy to follow. The voices were as if they were in the same room. Very well done!” “Very informative.” “Was interesting to get a customer’s perspective. Excellent information and well worth the time.” Many attendees said they would attend future online seminars, because of “budget constraints, and increased attendance from all of our leadership team.”
For information on next year’s 1Call Leadership Conference and Training Seminar, contact 1Call at (800)225-6035, or e-mail info@1call.com.