Middleware

Interoperability in the Call Center: A Natural Solution(Part 1)

The call center in a healthcare organization preforms a number of very important and very different functions. One of the most significant is serving as a virtual lobby, when processing internal and external calls. It may be the initial touchpoint a patient has with the organization, so the experience has to be positive.

What to look for at HIMSS16-Interoperability

The Healthcare Information Management System Society (#HIMSS16) conference is being held this year in Las Vegas on February 29 through March 4. One of the buzzwords that will undoubtedly be heard is “interoperability.” In healthcare, interoperability refers to the ability of different technology and information systems to share and use the data that has been exchanged.