Customer Service

Customer Service

Each 1Call system comes with the benefit of AMTELCO’s years of experience in the field of call handling and messaging. Thousands of 1Call and AMTELCO systems are in operation around the world, 24 hours each day.

We encourage each organization to work closely with our team of consultants and engineers through each phase of system planning, configuration, and implementation. This helps ensure that your 1Call systems are at their optimum performance levels to meet all the communication needs of your organization.

Assistance for your 1Call systems is available 24 hours a day, 365 days a year. A one-year support agreement is included with each 1Call system, giving customers a toll-free number to call, as well as unlimited access to AMTELCO’s Tech Helper Site to download manuals, software updates, and much more.

* AMTELCO Satisfaction Research Study conducted by TMA+Peritus, February 2015.

Support Requests

Tech Helper - Service Contract Customers

Non-Contract Support Request

Technical Assistance
Call 800.553.7679 and enter your identification code. Technicians instantly see your organization’s specific information, making it possible to answer your questions quickly and efficiently.

1Call Resource Library

The AMTELCO Resource Library provides many tools to simplify account set-up, reduce training time and get great programming ideas. This is the first such library in the industry and is a great benefit for AMTELCO customers. Training operators has never been easier with detailed videos that they can watch any time, night or day. You can pause, rewind, take notes, all at your convenience. This makes the transition during software upgrades much smoother and easier. It also helps you take advantage of the full potential of all the powerful Infinity, Infinity Intelligent Series and eCreator features and applications.