Call Center and Switchboard Solutions
Whether you have one switchboard operator or a large call center with many attendants, 1Call products will streamline your hospital call center's communications, improve your overall performance, and reduce your costs—All while keeping your operators' console screens clean and easy to use. 1Call is known for innovative and trusted products, and commitment to our customer's satisfaction.
A system that keeps everything your operators need in one window on their console and at the operators' fingertips. See which doctor is on-call, how many calls you have waiting, what your follow-up reminders are. (Easily integrates with existing information technology and telephony networks)
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The flexibility of this module delivers a complete on-call scheduling solution, making on-call scheduling easy and convenient.
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Instantly presents the current on-call information to your operators and staff members, making it easy for them to quickly and professionally handle your patients' requests.
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Records all calls in and out of your call center without the need for expensive third-party hardware, external wiring, and individual software installations on each operator workstation.
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Software that streamlines and improves operator services and call center performance by taking advantage of the IS Directories, On-Call Schedules, Call and Message Scripting, Dynamic Linking, and Dispatching to handle all possible healthcare call center applications.
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Allows administrators to route calls to specific operators or operator groups based on specific incoming call criteria.
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Provides custom scripted voice applications which furnish information and services to callers over the phone using prerecorded prompts, text-to-speech prompts, and menus. Callers are given choices, and are able to navigate through the choices by entering touchtone commands.
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Uses your existing Hospital Information System to instantly notify the correct staff of actions that need to be completed, when they are finished, and any follow-up that is necessary. Eliminates time delays and manual errors.
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