Spotlight on 1Call, A Division of AMTELCO (Part 1)

Celebrating 40 Years of Innovation!

 

Since 1976, Amtelco has been providing innovative communication solutions to call centers around the world. In 1997, the 1Call Division was formed to offer enterprise-wide communication solutions designed specifically for healthcare organizations. 1Call is dedicated to serving the unique call center and communication needs of healthcare organizations, helping improve communications for patients, physicians, and staff by connecting people and information. Amtelco has been awarded 28 patents, covering a wide range of communications processes.

Hospitals and healthcare organizations throughout the world turn to 1Call to solve their medical call center, answering service, on-call scheduling, call handling, secure messaging, voice processing, conference calling, and automated middleware notification needs. In an independent survey, 100% of the respondents said they would highly recommend Amtelco and 1Call to another healthcare organization.*

Five-Star Service and Support

Amtelco and 1Call are very well known for continually developing comprehensive call center and communication solutions, all backed by superior five-star “after-the-sale” service and support. Customer Advocates and Account Managers are available to help customers and answer questions before, during, and after the sale.

1Call has a reputation for complete, professional system support, offering training, installation, and technical support staff on call on a 24-hour basis. When customers need assistance for their call center solutions, 1Call’s Customer Support staff provides fast and reliable service.

1Call’s Customer Support staff includes trainers, installers, project managers and technical support staff. The Customer Support staff has an average tenure of 15 years, which is virtually unheard of in technology and IT businesses! All support staff members are located in the United States. While a majority of the staff members are located in the Midwest home office, there are several regional offices around the United States.